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PROTECT THE PLACE YOU CALL HOME

Complete Care Coverage Warranty

Buy with confidence knowing you have 5 years of comprehensive product protection with Grand’s Complete Care Warranty.

Our plans go beyond the typical manufacturer’s 1-year coverage and are backed by Centricity, an A+ rated company by the Better Business Bureau with a nationwide service network and 24/7/365 customer support.

Want more? How about half back if you don’t need to use it? With Grand’s Half-Back Guarantee, that’s exactly what you get. We’re so committed to your peace of mind that we’ll actually give you half the value of your Complete Care Coverage plan* if you don’t use the warranty within the 5-year term.

Here are some of the key features of our Complete Care Coverage plan.

COMPLETE CARE COVERAGE BENEFITS

NO LEMONIf a service call occurs 2 times for the same issue, your appliance will qualify for a replacement or settlement.**

FOOD LOSS COVERAGE FOR REFRIGERATORSGet up to $250 back per year if your covered fridge malfunctions and you lose food.***

LAUNDRY COVERAGEIf a washer or dryer is not repaired within 7 days from the report of failure, coverage includes up to a $25 reimbursement for laundry services over the contract term.

MECHANICAL AND ELECTRICAL BREAKDOWNSCovers 100% parts and labor for covered mechanical and electrical breakdowns that occur during normal everyday use.

ZERO DEDUCTIBLEFantastic coverage, zero out of pocket expense.

24/7/365 CUSTOMER SERVICECentricity’s dedicated customer support team is standing by day and night to manage your claims.

NATIONWIDE COMPLIANCECentricity’s network of servicers cover all 50 states, Puerto Rico and Canada.

FLEXIBLE OPTIONSPlans can be added to protect your products up to 11 months after purchasing and coverage is completely transferrable if you sell your home.

The Complete Care Coverage Experience is Peace of Mind Here’s the simplified claim process

  1. 1. Call (877) 435-6336 to initiate a claim 24/7/365.
  2. 2. Centricity locates, schedules and dispatches a manufacturer authorized servicer near you to diagnose the problem.
  3. 3. Centricity determines whether to replace or repair the unit based on the diagnosis.
  4. 4. The product is either repaired by the servicer or replaced by Grand based on Centricity’s determination.

FAQ

How much is the typical service call?

How long do I have to purchase a plan?30 days before your manufacturer’s warranty expires or 10 months from your delivery date (whichever comes first).

How do I receive the terms and conditions?Centricity will mail or email your official terms and conditions within 2 weeks of your warranty registration.

How do I file a claim?Call (877) 435-6336 day or night to initiate a claim. Be sure to have the model and serial number from your appliance before calling. This can be found on a badge on the product itself (usually in a drawer or some other hidden location) or on your final delivery receipt.

When does coverage begin?All plans begin from the date of purchase and are inclusive of the manufacturer’s limited warranty. Benefits such as laundry credit and power coverage begin day 1.

What is the Limit of Liability?For the Full Value Program, the Limit of Liability per claim is the retail price of the product.

Is power surge covered?Yes. Unlike the typical manufacturer warranty, power surges are covered from day 1. That said, please note that a direct lightening strike to your home is not considered a power surge.

What is not covered?Consumable/replaceable items like filters or batteries, cosmetic damage, animal/insect damage, failures caused by abuse or negligence, firmware/software updates and commercial appliactions to name a few common examples.

What could cause me to lose coverage?Coverage will cease if you alter or remove the serial numbers, have an unauthorized repair during the contract term or the product is lost or stolen.

* Grand’s Half-Back Guarantee will be paid out on eligible orders in the form of a store credit valid on any purchase $399 or more.

** Claims made during the manufacturer’s coverage dates are not included in this count.

*** The product must be functioning for 3 days after installation or repair has been completed to qualify.