Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 1-888-396-8165 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Why Grand?

Grand is committed to providing you with everyday low prices and the industry’s best shopping experience. This includes a quality website, stylish showrooms and expert sales associates to help you decide on the right product and professional delivery and installation services to make the swap out as simple and painless as possible. Watch the clip to learn more.

EVERYDAY LOW PRICING

Touchy-feely stuff aside, we understand getting a good deal is paramount to most customers. We could tell you we negotiate the best deals and constantly shop the competition - and we do - but we'd rather prove it. Our entire sales staff is outfitted with iPads and one of the main reasons is to provide you with instant price comparisons on the sales floor. Forget driving all over town, when you shop at Grand you can shop everyone else's deal without ever walking away from a product.

HIGH-TOUCH CUSTOMER SERVICE

When you buy from Grand, you’ll have a team in place to make sure everything goes smoothly. Your salesperson will be your first point of contact. He or she will personally guide you through the post-purchase process. This includes helping you with applicable mail-in rebates, scheduling delivery and installation, providing specs and dimensions to your contractor, coordinating service if needed down the road and more. In addition to your salesperson, we have an entire team of customer service agents at various locations in the company. Our customer service agents have zero sales responsibility. Their sole objective is to provide you with world class support.

HUGE SELECTION SPEEDY DELIVERY

If you’re looking for a new appliance, TV, audio system, mattress, grill or vacuum, Grand is sure to have what you’re looking for. We carry all the best brands and carefully hand-pick the products on display in our showrooms to provide you with a variety of solutions in various price points. Need something quick? We have hundreds of models in stock at our local warehouses available for immediate delivery within days of ordering.

STYLISH, WELL MAINTAINED SHOWROOMS

Our showroom is often the first opportunity we have to make an impression on you. As a result, we invest heavily in making sure it’s a good one. Whether its kitchen packages installed in displays with real cabinetry, designer countertops and tile backsplashes or a TV mounted on a wall with a live audio system to demo, we want our displays to help you envision the products we sell in your very own home.

EXPERT SALES ADVICE

Simply put, our sales team is the best in the business. Whether you visit a store or call 1.888.396.8165, you’ll work with a true professional that has been extensively trained to help you find the perfect product or products for your application. In fact, most of our salespeople are industry veterans and can speak from past experience when presenting your options. Best of all, if you happen to stump them on something, they’re not ashamed to pull out the iPad and verify information with you on the floor to be sure we get things right the first time.

PROFESSIONAL DELIVERY AND INSTALLATION

We can deliver and install every product we sell and our delivery and install teams are second to none. Just like our sales team, our delivery and install teams are extremely well trained and most are experienced veterans that have seen it all over the years. From simple tasks like stacking a front-load washer-dryer set or assembling your new gas grill to more complicated tasks like fishing a wire for a custom TV install over the fireplace or working with a crane operator to deliver a Sub-Zero into a downtown high rise, our crews are dedicated to getting your products delivered and installed the way you want them with care and respect for your home.

OUR HISTORY OF SUPERIOR CUSTOMER SERVICE

Grand was founded in 1930 under the name Service Electric. We sold appliances back then, but our main business was electrical supplies and light fixtures. After World War II, the Baby Boom created such a demand for appliances that we dropped electrical supplies and fixtures entirely to focus on home appliances. In 1966, then owner, Fred Reckling, moved the store to a bigger, more visible location on Grand Avenue in Waukegan, IL. He also changed the name to Grand Appliance to signify the move and change in company focus.

The store in Waukegan remained Grand’s sole location until 1992 when current owner, Mark Reckling, convinced his father, Fred, to open a 2nd location in Kenosha, WI. The new venture was a success and more locations would follow. In addition to new stores, we’ve grown our selection over the years adding a full array of electronics, mattresses, grills and vacuums. We are pleased to now be able to truly provide a solution for every room in the home.